Privacy Policy
Privacy Policy – General Information
Vuolia MB (hereinafter – the “Company”) values and protects your privacy. In this Privacy Policy (hereinafter – the “Policy”), we clearly and unambiguously present the principles of information collection and use applied in the Company’s activities and on the website https://www.vuolia.com/ (hereinafter – the “Website”), as well as other information about the Company’s provisions and principles for ensuring the protection of personal data.
The terms “You,” “Your,” and “Visitor” refer to the entity, individual, company, or organization using our Website or otherwise providing us with personal data. The terms “we” and “our” refer to the company Vuolia MB, established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representatives.
This Policy applies when you visit the Company’s website, directly provide your data to the Company, when we receive data related to you from government institutions or other sources, and when we seek to properly fulfill contractual obligations in which you are a party. This policy is also intended to inform you about other personal data processing activities carried out by the Company and the key provisions aimed at ensuring your privacy.
When processing personal data, we follow the requirements of the European Union General Data Protection Regulation No. 2016/679, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, other applicable legal acts, and the instructions of supervisory authorities.
This Policy is an integral part of our company’s Terms of Service; however, it does not apply to any third-party websites and applications that you may find through our Website, including those related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.
Please read this Policy carefully, and if you have any questions, contact us via email at info@vuolia.com. We will assume that all visitors to this Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not use our Website.
Personal data we process
Personal Data Collection and Processing
Vuolia MB collects and processes the following categories of personal data:
Account Information: The data you provide when creating an account on our Website, including Name, Username, Password, Email, Phone Number, and Surname.
Basic Information: Such as Name, Surname, and Address.
Contact Information: Address, Email, and Phone Number.
Communication Information: Emails, chats, and messages that you provide when interacting with us through customer service email or other means. We collect and store the content of communications and all information you provide or disclose. To respond to your inquiries, we may use information provided via email, chats, etc.
Service-related Data: Data required for providing our services, including information related to accounts and any data associated with services used.
Other Information: Type of mobile device, device settings, visitor coordinates, survey responses, and other data provided by visitors.
Legal bases on which your data is collected
Legal Bases on Which Your Data is Collected
Vuolia MB may collect your personal data only in accordance with the legal bases for lawful processing specified in the legal acts. These include the legal basis of contract formation and performance when you enter into a service provision or other contract with the Company, or when you contact the Company on relevant matters or visit the Company’s Website. The Company’s legitimate interests may also serve as a basis for processing data, such as when the Company checks creditworthiness, manages and/or collects debts. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data in order to fulfill legal obligations (to comply with regulatory requirements, to respond to requests from state and municipal authorities, etc.) or other lawful bases established by legal acts.
Data Collected on the Company’s Website
Cookies
Cookie is a small text file that a website stores on your computer or mobile device when you visit it. Once saved on your device, the cookie ensures the functionality of our website and helps recognize you when you revisit. Most browsers store cookies unless you opt out or change your browser settings. Our Website may use the following cookies:
- Essential Cookies: These cookies are necessary for the normal functioning of our Website. They include, for example, cookies that save information you entered during a browsing session and allow access to secure areas of our Website. Without these cookies, the Website’s functionality may be impaired, or some features may not work.
For more information on how to delete cookies and other useful information related to cookie usage, you can visit http://www.allaboutcookies.org.
Money-Back Guarantee Policy
We are committed to delivering high-quality services and ensuring customer satisfaction. In the unlikely event that you are dissatisfied with your experience, we offer a conditional money-back guarantee subject to the following terms and conditions:
Eligibility Requirements:
To qualify for a refund, you must submit a formal written request detailing the specific reasons for your dissatisfaction, including all relevant supporting documentation (e.g., proof of usage, screenshots, or other pertinent materials). Requests must be submitted no later than 7 calendar days following the service completion date.Evaluation Process:
Upon receipt of your request, our team will conduct a thorough evaluation of your claim. This may include, but is not limited to, a comprehensive review of service logs, communications, and the nature of the issue raised. Please note that this evaluation process may take up to 30 business days.Resolution:
If your claim is deemed valid, we will offer corrective measures such as service re-performance or alternative compensation, depending on the nature of the complaint. A full refund will only be issued if no other resolution is feasible. Partial refunds may also be offered at our discretion if service performance is deemed partially satisfactory.Exclusions:
The money-back guarantee does not apply to:- Services that were rendered with explicit customer approval at various stages.
- Minor or subjective dissatisfaction, such as preferences for style or format when prior approval or feedback was provided.
- Requests made after the 7-day period or without adequate documentation.
Non-refundable Situations:
Claims filed in cases where the service has been successfully delivered according to the agreed-upon terms, with no significant deviation from the initial scope, will not be eligible for a refund. Furthermore, repeated claims or claims made in bad faith may be subject to further scrutiny and possible denial.Refund Processing:
Approved refunds will be processed within 60 days following the final determination of your claim, and may take additional time depending on your payment provider’s policies.
By requesting a refund, you agree to fully cooperate during the evaluation process and understand that failure to provide requested information in a timely manner may result in the dismissal of your claim.
